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Free Human Resource Information
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The
Rules of Business Systems and Families Are Different and Incompatible -
Let’s Quit Pretending Otherwise |
by Bruce Hodes of
CMI Teambuilding
Associates
Dear Colleagues:
One family, my family is more than enough. With its ups
and downs, challenges and breakthroughs, it more than keeps me busy. I love
and cherish my family, but I certainly do not need another one at work. Here
is the issue - it is very common in business to aspire to be family-like.
There is a history of business cultures trying to be like a family. Having
been involved in various aspects of family life for the past fifty years and
business life for the past thirty years, it really eludes me why one would
want to collapse the two systems into anything that would be similar.
I have been a part of very potent and powerful family and
business organizations. I have also been a part of dysfunctional family and
business systems. In both cases, it is obvious that whether functional or
dysfunctional, powerful or terrible, both systems are incredibly different.
Business and family as organizations have very different functions.
You really see how incompatible these systems are in
family-owned companies, especially as they pass on to the second generation.
Why is this? Rules that govern business life and successful business
organizations are radically different than rules that govern successful family
life. The intermingling of the rules can have drastic and terrible effects. It
is like playing baseball while using the rules of football, or soccer with the
rules of hockey. If you do that, it is not going to work.
Let’s explore what the differences are. Let’s begin by
defining and exploring what each system’s purpose is. Family life is
about a relationship between adults – nurturing, loving and supportive,
possibly creating and raising children. The children grow up, and may begin
creating families of their own. Family life could include helping adult
children and their families, and/or supporting and nurturing parents into
their golden years and eventual deaths.
Business life is about a group
of adults working together and providing a service or product, purchased by
customers. For this, the customers pay money, which goes towards paying for
production of the service and/or product. Through work, adults get to
participate with others in a game of accomplishment. They also generate for
themselves a stream of revenue, from which they can conduct their lives. As
you can see, these are two very different systems providing two very different
functions.
A major difference here is that a person has no choice about
which family one is born into. Have not all of us at one point or another
wished we did have a choice, and wondered how the heck we were placed in our
family? This results from being a part of a very particular egg and sperm
club. The rest of our lives are spent dealing with this particular club, and
the circumstances that we find ourselves born into.
Regarding work, we can argue that it is a choice. You choose
where you work and what you do. Or choose not to work. Some would argue with
this, saying you need to work in order to make money (and survive) - there is
no choice. We can debate this at another time.
I can pick where I interview for work, and put myself in a
position of being selected for employment. I can quit work when I choose.
There is no “getting out of” family. Even if you are estranged and detached,
your parents, brothers and sisters are yours for life. On a certain level, you
can never escape from your family.
In healthy families, you would never fire your relatives.
You deal with and have your children, parents and siblings in good times and
bad. Work needs to have different standards. This is for economic survival and
for customer satisfaction.
Family businesses can get very confused about this. Somehow,
in dysfunctional family companies, the position of the family members becomes
a right and an inheritance. Working at the company becomes some kind of
legacy, simply for being part of the family. These companies do not prosper;
they decline and eventually die. In healthy companies, family members are in
the right places doing the right work, because their intelligence and
abilities put them there. This is clear to the entire employee group.
In healthy family companies, being related to the owners (at
best) gets you an interview - period. Like other employees, your ability, hard
work, circumstances and some luck dictate your career path. Your relationship
to the CEOs or owners gets you nothing. Parents and children who work together
call each other by their first names. Couples work together because they are
successful, not in order to strengthen their marriages. CEOs whose children
work in the business do not use this as an opportunity to strengthen their
family relationships or work through their issues. They see it simply as an
opportunity to work together and accomplish goals with someone they admire and
respect. This is a view that they ought to have with most of the employees of
their companies.
Very strict parameters govern work conversations in healthy
family companies. Frequent discussion about work may be banned from the dinner
table and certainly is not pillow talk. Outside of work, there are a lot of
other topics that need to be dealt with and members in a healthy family
business are clear on this. Family is family; business is business - with the
two seen as very separate. In dysfunctional family businesses, these
distinctions blur and can take a huge toll on marriages and other family-type
relationships.
The expectations and “bar” may be much higher for family
members who want to work in these healthy companies. The game of business
demands this kind of rigor. When family members are picked out for special
treatment and support, it could potentially breed resentment and anger from
other employees. It is seen as “not fair” and that the organization is clearly
not a meritocracy. The overall performance of a business can be negatively
impacted by this type of behavior.
Another feature of family life that has always interested me
is the ugliness, hatred and pain that can be a part of it. We have all seen
families do horrible things to each other. On the other side, you can and do
see in families: incredible relationships, sacrifice and love. Some of my most
profound growth as a human being has come from “coming to grips” with my
relationships with parents, my sibling and relatives. Business should not
aspire to these polarities. There is no need in business for internal
relationships to be either so positive or so negative as you will see in
family life.
So, keep work out of the family and family out of work.
These are different types of systems with very different types of functions.
This is not to say that work cannot be a nurturing and worthwhile place where
people can grow and develop. It just is not family. We are not saying that
families cannot be focused places where group accomplishment is not
appreciated. It is just not work. By keeping family out of work and work out
of family, both systems and people engaged in both systems will be better off.
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