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Free Human Resource Information
Are
Your Manager's Trained To Deal With
Today's Personnel Problems? |
Managers and supervisors are often confronted with problems in human resource
management which they are not prepared to resolve. Why? Not because they are incapable of
finding the solution, but because they have not been given the appropriate training.
The first step in getting a handle on what may seem to be an overwhelming general
personnel problem is to recognize that you are dealing with at least three distinct
challenges. A successful manager must develop approaches for resolving each of
these three challenges.
Three Key Managerial Challenges
The Manager Lacks Basic Interviewing Know How
This must be the first challenge confronted. The manager who is not a skilled
interviewer does not have the tools to learn which candidate has the background and
abilities, interest and commitment best suited for the job. Remember, making the right
hiring decision is the best guarantee that you will minimize problems later.
The Manager Is Unfamiliar With The Fundamentals Of Human Behavior
Do you have managers who expect everyone to do things exactly the way they themselves
do? This kind of inflexibility usually creates difficulties classified as
"communication problems." The best manager has an awareness of both his or her
own behavioral style and those of others.
Inconsistent Values
This is the most difficult challenge to deal with. Inconsistent or conflicting values
frequently lead to an atmosphere both demoralizing and confusing. Recently, popular
attention has been focused on this area by books such as In Search of Excellence
and by groups such as The Disney
Institute. The consensus is that
emphasis on making your company's values clear and concise will effectively reduce
frustration and energize productivity. Spend time from the initial interview onward,
explaining the values and attitudes important to your company. This way, you create a
better possibility that your employees will become advocates of the firm's basic beliefs.
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